I sent BUZZ to 19 30 30 like it said on TV and...

1. I didn't get my content! How do I get it from this website?
2. I got nothing. What do I do?
3. I got a message saying I had been charged but nothing more! What now?
4. I got the BUZZ menu but it doesn't work! What's wrong?
5. I downloaded some content but got an error! Is there a problem with my phone?
6. I typed my mobile number into the TV support box but it says I have no credits! Why?
7. I downloaded a FunTone, but my mobile won't play it! why?

General questions

1. Will it work with my mobile phone?
2. How much does it cost?
3. How do I pay?
4. My phone model is not listed on your site; what should I do?
5. Hey! It says it doesn't recognise the product code!
6. What is a BuzzWord?
7. Can I have my own BuzzWord?
8. What carriers do you support?
9. Do you have the latest and coolest stuff?
10. What about my privacy?
11. Are there special conditions to using Buzzword?

Polyphonic ringtones, wallpapers, pictures and Java games

1. My phone can't connect to the address provided in the SMS you sent me. What's going wrong?
2. I purchased a polyphonic ringtone, but it doesn't sound anything like it does on your website. What's the deal?
3. The polyphonic ringtone I purchased is too quiet on my phone. What can I do about this?
4. I got an SMS with an Internet address in it. What do I need to do with this?
5. I didn't receive an SMS showing me where to pick up my item. What do I do?
6. I collected my item but can't find it anywhere on my phone now. Where is it?
7. When I collected a polyphonic ringtone with my Nokia phone, it says "Ringing tone received" but when I try to play it, it says "Can't open file". What is happening?
8. When I try to collect an item I get a "406 Not Acceptable" error or "Unknown file type" or "Content not supported". This sounds bad. What do I do?

Picture messages, operator logos and monophonic ringtones

1. I didn't receive my picture message, operator logo or monophonic ringtone. What do I do?

I sent BUZZ to 19 30 30 like it said on TV and...

I didn't get my content! How do I get it from this website?
Just type your mobile number into the TV support box and then select your make and model of phone. You'll see all the ringtones and pics that your phone can use. Find the one you want and it will be sent to your phone straight away. Remember, for funtones, polyphonics, wallpapers and java-games your phone must not only be WAP capable, it must also be WAP enabled with your carrier. For Telstra ring 125 111. For Optus ring 1300 300 937. For Vodafone ring 1300 650 410 and for Virgin ring 1300 555 100. Test your WAP first and make sure you've got space on your phone for the new content! Also make sure your phone has reasonable signal reception. WAP/GPRS does not work very well in poor signal conditions.

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I got nothing back at all! What do I do?
Send an email to support@buzzword.com.au with your mobile phone number, make and model and we will sort it out for you.

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I got a message saying I had been charged but nothing more! What now?
There might be a problem with your WAP settings. Your phone must not only be WAP capable, it must also be WAP enabled with your carrier. For Telstra ring 125 111. For Optus ring 1300 300 937. For Vodafone ring 1300 650 410 and for Virgin ring 1300 555 100. Test your WAP first and make sure you've got space on your phone for the new content! Then type your phone number into the TV Support Box, select your content and it will be send out to you immediately.

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I got the Buzzword WAP menu but it doesn't work! What's wrong?
If you got the BUZZ WAP menu then your phone's WAP is working ok. You should be able to choose a ringtone or a picture from this menu. Check with your phone's manual for how to navigate through a WAP menu. Usually you use your phone's arrow keys and option button.

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I downloaded some content but got an error! Is there a problem with my phone?
Plenty of phones are WAP capable but some older models can't play polyphonic ringtones or display photographs. If this is you then you need to use this website to see what content your phone is able to cope with. Up the top right of the home page you can select the make and model of your phone and the website will then only display content compatible with your phone.

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I typed my mobile number into the TV support box but it says I have no credits! Why?
If you tried to use the Buzzword WAP menu from your phone you may have used up your credit, even if you didn't succeed in downloading anything. You need to send an email to support@buzzword.com.au with your mobile phone number, make and model, and explain what happened.

I downloaded a FunTone, but my mobile won't play it! why?
FunTones are real tones and your mobile must be able to play real tones. Check your manual for compatability.

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General questions

Will it work with my mobile phone?
If you just want to buy text content like horoscopes or cricket scores then yes it will work with your phone no worries. If you send something in to 19 30 30 and it doesn't work then you should call your carrier and check that you have access to premium services. For Telstra ring 125 111. For Optus ring 1300 300 937. For Vodafone ring 1300 650 410 and for Virgin ring 1300 555 100

Currently we support Virgin, Telstra, Vodafone and Optus.

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How much does it cost?
The price varies depending on what you want. The price will always be displayed on the website. This price is inclusive of GST. If you tell a friend about a good BuzzWord, always tell them the price too. Never send a message to a premium number unless you know what it's going to cost. Also with pictures, polyphonic ring-tones and Java games your phone gets these using a GPRS connection. Carrier charges apply for GPRS connections.

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How do I pay?
The cost appears on your next mobile phone bill. If you are a pre-paid customer, then the cost is immediately deducted from your account balance.

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My phone model is not listed on your site; what should I do?
We provide the phone model lists to help you get the best results for your phone. If your model isn't listed then you can try a similar model. For text content this will work fine. You may find wallpapers come through not quite matching your screen size and ring-tones not sounding quite right. The bottom line is - don't blame us if it doesn't look or sound right! If your model isn't listed send us an email to support@buzzword.com.au .

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Hey! It says it doesn't recognise the product code!
Check that you have typed in the product code correctly. Don't put spaces between the letters of digits. If you normally have your phone language set to a language other than English then try changing the language to English and sending the message again.

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What is a BuzzWord?
Our premium text content, like sports scores, horoscopes and weather forecasts, is accessed by sending in a word rather than a number. The best thing is that when you find a great BuzzWord you can subscribe to it. Get the weather every morning, get half and full time game scores, get stock prices every week - whatever you need!

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Can I have my own BuzzWord?
Yes, you can have your own BuzzWord. If you have a message you want people to access then your own BuzzWord is ideal. Click here to find out more.

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What carriers do you support?
We support Virgin, Vodafone, Optus and Telstra.

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Do you have the latest and coolest stuff?
Yes.

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What about my privacy?
Read our privacy policy for the details.

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Are there special conditions to using Buzzword?
Yes. They are listed in our terms & conditions.

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Polyphonic ringtones and wallpapers

My phone can't connect to the address provided in the SMS you sent me. What's going wrong?
You need to make sure your phone supports WAP (Internet access). Most modern phones provide this functionality. Talk to your service provider to make sure WAP is activated on your phone. Some service providers such as Optus provide mobile phones with WAP deactivated by default. They can generally activate this for you with a phone call to their general inquiries number. For Telstra ring 125 111. For Optus ring 1300 300 937. For Vodafone ring 1300 650 410 and for Virgin ring 1300 555 100

Also make sure your phone has reasonable signal reception. WAP/GPRS does not work very well in poor signal conditions.

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I purchased a polyphonic ringtone, but it doesn't sound anything like it does on your website. What's the deal?
Some phones, especially some of the cheaper Nokia phones such as the 6610, have very poor support for polyphonic ringtones. This is because they are only capable of playing a small number of instruments simultaneously.

If you really like your polyphonic ringtones, we recommend you purchase a more capable phone such as the Sony Ericssons and newer Nokias. Make sure you check that it can play at least 16 instruments per song.

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The polyphonic ringtone I purchased is too quiet on my phone. What can I do about this?
Many Sony-Ericsson T-series phones suffer from a problem with polyphonic ringtones being too quiet to be useful. Sony-Ericsson released a firmware upgrade for their phones which resolves this issue. This can be obtained by visiting any Sony-Ericsson service centre.

If you experience this problem, please make sure you set ringtone volume to maximum and do not have ringtones set to 'Ascending' (starting quiet and getting louder).

If you think the problem is with the ringtone, rather than the phone, please contact us as we may be able to assist.

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I got an SMS with an Internet address in it. What do I need to do with this?
If your phone doesn't do it automatically, you need to connect to the address shown to collect your item. Do not try to connect to this address with your computer's browser or you may prevent your phone from being able to access it.

If you have any trouble getting your item send an email to support@buzzword.com.au with your mobile phone number, make and model and explain what happened.

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I didn't receive an SMS showing me where to pick up my item. What do I do?
You need to contact us if you haven't received any SMS from us. Generally you should receive your SMS within a few minutes, but some delays (certainly not longer than 24 hours) can occur. Send an email to support@buzzword.com.au with your mobile phone number, make and model and explain what happened

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I collected my my item but can't find it anywhere on my phone now. Where is it?
You probably did not choose to save it to your phone. You can contact us and we will enable you to collect the item again.

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When I collect a polyphonic ringtone with my Nokia phone, it says "Ringing tone received" but when
I try to play it, it says "Can't open file". What is happening?
Some of the older Nokia phone models that support polyphonic ringtones or support them very poorly. These ringtones usually play fine on all other phones that support polyphonics.

If you experience this, please contact us we will be able to assist you with this when you get in touch with us.

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When I try to collect an item I get a "406 Not Acceptable" error or "Unknown file type" or "Content not supported". This sounds bad. What do I do?
Firstly, before you order, you should always make sure your phone is on our compatibility list. We may not be able help you if you are using a phone that we do not explicitly support.

If the problem persists, please contact us as soon as possible and we will assist you in getting your item working.

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Picture messages, operator logos and monophonic ringtones

I didn't receive my picture message, operator logo or monophonic ringtone. What do I do?
As above, please contact us if you don't receive the picture message, operator logo or monophonic ringtone you ordered. Note that these types of items are delivered directly to your phone; you do not need to pick these up from an Internet address like you do with polyphonics and wallpapers.

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